Shipping policy
SHIPPING POLICY
Last updated: 7 August 2026
Grow District is operated by Growth District Group Ltd.
1. DELIVERY REGIONS
We currently deliver to supported addresses in:
- the United Kingdom;
- the United States; and
- selected European countries available through our EU storefront.
Available delivery regions may depend on the product, selected market, supplier warehouse and regional stock availability.
A product being available in one region does not guarantee that it is available in another region.
2. REGIONAL STOREFRONTS
Our regional storefronts are:
- United Kingdom: /uk, displayed in GBP;
- United States: /us, displayed in USD; and
- European Union: /eu, displayed in EUR.
Customers must select the correct delivery region before placing an order.
Prices, stock availability, shipping options and checkout currency may change when the delivery region is changed.
3. ORDER PROCESSING
Orders are processed on business days, excluding weekends and UK public holidays.
Some orders may be dispatched directly from an authorised supplier or regional fulfilment warehouse.
Processing times may vary depending on:
- product availability;
- order verification;
- warehouse location;
- product size;
- delivery destination; and
- manufacturer or supplier handling requirements.
We will contact you if there is a material problem affecting fulfilment.
4. ESTIMATED DELIVERY TIME
Our standard estimated delivery time is generally 5–7 business days unless a different estimate is shown on the product page, checkout or order confirmation.
Delivery estimates are not guaranteed delivery dates.
Remote locations, oversized items, pallet deliveries, customs procedures, carrier delays and exceptional demand may require additional time.
5. SHIPPING CHARGES
Shipping charges are displayed at checkout before payment.
Eligible UK orders over £100 receive free standard UK delivery unless a product, postcode or delivery method is specifically excluded.
Any other free-delivery promotion or regional threshold will be displayed on the relevant storefront or during checkout.
Oversized, heavy, palletised or remote-area deliveries may carry additional charges.
We will not charge additional shipping costs after an order has been placed without first obtaining your agreement.
6. SPLIT SHIPMENTS
Products in the same order may be supplied from different regional warehouses or authorised suppliers.
Your order may therefore arrive in more than one parcel and on different delivery dates.
You will not be charged additional standard shipping fees solely because an order is split by Grow District.
7. TRACKING
Where tracking is available, tracking information will be sent to the email address associated with the order.
Tracking information may take time to update after dispatch.
Some specialist, oversized or pallet deliveries may use alternative tracking or appointment procedures.
8. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Contact info@grow-district.com immediately if an address needs to be corrected.
We cannot guarantee address changes after an order has entered processing or has been dispatched.
Additional carrier charges resulting from:
- an incorrect address;
- an incomplete address;
- refused delivery;
- repeated failed delivery attempts; or
- failure to collect a parcel
may be deducted from a refund where legally permitted.
9. DELIVERY INSPECTION
Please inspect the packaging and products promptly after delivery.
Where visible damage is present:
- photograph the packaging before opening;
- photograph the damaged product;
- retain the packaging and shipping label; and
- contact info@grow-district.com promptly.
Reporting transit damage within 48 hours helps us investigate with the carrier but does not limit your statutory rights.
10. DELAYED OR LOST ORDERS
Carrier tracking may occasionally show delays or delivery scans before the parcel is physically received.
Before contacting us, please check:
- the delivery address;
- safe places around the property;
- household members;
- neighbours; and
- any carrier collection location.
If an order has not arrived within the expected timeframe, contact info@grow-district.com with your order number.
We will investigate with the carrier or supplier. Carrier investigations may take several business days.
11. CUSTOMS, DUTIES AND TAXES
Prices and taxes are displayed according to the selected regional storefront and checkout configuration.
Where import duties, local taxes or customs charges are collected at checkout, they will be shown before payment.
Where such charges are not collected at checkout, the destination country’s customs or tax authority may charge them directly to the recipient.
Customers are responsible for reviewing the final checkout total and any clearly disclosed import conditions before completing an order.
12. PRODUCTS THAT CANNOT BE DELIVERED
We may cancel and refund an order where:
- the product is not available in the selected region;
- the delivery address cannot be serviced;
- the supplier cannot fulfil the order;
- an obvious pricing or inventory error has occurred; or
- delivery would breach applicable law or carrier restrictions.
13. CONTACT
Growth District Group Ltd
Company number: 17369737
Registered in England and Wales
Registered office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Customer support:
info@grow-district.com