Refund policy
RETURN AND REFUND POLICY
Last updated: 7 August 2026
This Return and Refund Policy applies to purchases made through Grow District, operated by Growth District Group Ltd.
1. YOUR RIGHT TO CANCEL
For most products purchased online, you may notify us that you wish to cancel your order within 14 calendar days after the date on which you, or a person nominated by you, receives the goods.
After notifying us of your cancellation, you must return the goods within a further 14 calendar days.
You do not need to provide a reason for exercising your statutory cancellation rights.
To begin a return, contact:
info@grow-district.com
Please include:
- your order number;
- the name and email address used for the order;
- the product you wish to return;
- the reason for contacting us; and
- photographs where the product is damaged, faulty or incorrect.
Do not send products to our registered office or to a supplier without first receiving return instructions from Grow District.
Our registered office is a correspondence address and is not a customer returns warehouse.
2. RETURN CONDITIONS
To receive a full refund for a change-of-mind return, the product should:
- be returned with all original parts, accessories, manuals and packaging;
- be securely packaged for transport;
- not have been installed, altered or damaged;
- not show use beyond what would reasonably be necessary to inspect the product; and
- include proof of purchase.
You may inspect a product in the same way that you reasonably could in a physical shop.
Where a product has been handled or used beyond what is reasonably necessary to establish its nature, characteristics and function, we may make a reasonable deduction from the refund for any reduction in value.
3. PRODUCTS THAT CANNOT NORMALLY BE RETURNED FOR CHANGE OF MIND
Unless faulty, damaged or incorrectly supplied, the following may not be eligible for a change-of-mind return:
- personalised or specially ordered products;
- products made to a customer’s specifications;
- sealed products that are not suitable for return for health, hygiene or safety reasons once unsealed;
- gift cards or digital products;
- products that deteriorate rapidly; and
- opened liquids, nutrients, growing media, chemicals or consumable products where they cannot safely be resold.
Nothing in this section limits any mandatory consumer rights relating to faulty, damaged or misdescribed goods.
4. DAMAGED, FAULTY OR INCORRECT PRODUCTS
Please inspect your order as soon as possible after delivery.
If your order arrives damaged, faulty, incomplete or different from what you ordered, contact us promptly at info@grow-district.com.
For transit damage, contacting us within 48 hours and providing photographs of the product, packaging and shipping label will help us investigate the issue quickly. This request does not limit your statutory rights.
Where a product is confirmed as damaged, faulty or incorrectly supplied, Grow District will arrange an appropriate remedy, which may include:
- replacement parts;
- repair;
- replacement;
- price reduction; or
- refund.
Where legally required, Grow District will cover reasonable return costs for faulty, damaged or incorrectly supplied goods.
UK consumers may also have a statutory short-term right to reject faulty goods within 30 days, together with additional rights to repair, replacement, price reduction or refund.
5. RETURN SHIPPING COSTS
For a change-of-mind return, you are responsible for the cost and risk of returning the goods unless we agree otherwise in writing.
For large, heavy, fragile or palletised items, return shipping costs may be significant. Contact us before arranging transportation.
We recommend using a tracked and insured delivery service. Grow District is not responsible for change-of-mind returns lost or damaged before they reach the authorised return location.
Where an item is faulty, damaged or incorrectly supplied, we will provide return instructions and, where applicable, arrange or reimburse reasonable return shipping.
6. REFUNDS
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Refunds will normally be processed within 14 days after:
- we receive the returned goods; or
- you provide acceptable evidence that the goods have been returned,
whichever occurs first.
For an eligible statutory cancellation, the refund will include the price paid and the cost of the least expensive standard delivery method offered for the order.
Additional costs for premium, express or upgraded delivery are not refundable beyond the cost of standard delivery.
Banks and payment providers may require additional time to display the refund in your account.
7. ORDER CANCELLATIONS BEFORE DISPATCH
Contact us immediately at info@grow-district.com if you wish to cancel or change an order.
We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled after processing or dispatch has started.
Where an order has already been dispatched, the normal return process will apply.
8. EXCHANGES
We do not guarantee direct exchanges.
The quickest way to obtain a different product is normally to return the eligible original product and place a new order.
Faulty or incorrectly supplied products may be replaced as part of the applicable remedy.
9. MANUFACTURER WARRANTIES
Certain products include a manufacturer-backed warranty.
Warranty duration, coverage, exclusions and claim procedures vary by manufacturer and product.
A manufacturer warranty is additional to, and does not replace, your statutory consumer rights.
Contact info@grow-district.com with your order number, product serial number and details of the problem before submitting a warranty claim.
10. CONTACT
Grow District is operated by:
Growth District Group Ltd
Company number: 17369737
Registered in England and Wales
Registered office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Customer support:
info@grow-district.com